Israelis do, what the rest of us only dream of doing….
Israeli customer service has had a reputation which has always bordered on…shall I say legendary? Ha’aretz:
A customer who decided to leave cellular services provider Partner has received a bill addressed to “Mr. Stupid Person,” so he is suing Partner for NIS 50,000 for defamation. The customer, Samir Samchayev, had a number of phones from Partner and decided to cancel his father’s line after he suffered a spate of technical and other problems. Samchayev said Partner’s customer service reps who tried to convince him to stay used his bill to insult him and take revenge. Samchayev said it was clear this was not a misprint as his details on Partner’s Web site also called him Mr. Stupid Person.
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Okay, maybe this wasn’t such a good idea from a customer service standpoint, but really now, who hasn’t had a job dealing with the general public who hasn’t run into Mr. Stupid Person and wanted to call him that?
